Policies
Refund Policy
At Ellements, your satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring you have a positive experience with our skincare line. Please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, please note the following criteria:
- Time Frame: Refund requests must be made within 30 days of purchase.
- Condition: Products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on opened or used products.
- Proof of Purchase: A receipt or proof of purchase is required to process any refund.
Non-Refundable Items
- Gift cards
- Sale items or promotional products
- Opened or used items
How to Request a Refund
- 01Contact Us: Email us with your order number and details of the product you wish to return.
- 02Return Authorization: Once your refund request is approved, you will receive a Return Authorization (RA) number and instructions on how to send your item back to us.
- 03Return Shipping: Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon arrival.
Processing Your Refund
- Once your return is received and inspected, we will notify you of the status of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that depending on your payment provider, it may take additional time for the credit to appear on your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@theellements.com.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.