Shipping Policy

Order Processing

• Processing Time: Orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has been shipped.
• Delays: If there are any delays beyond the normal processing time, we will notify you via email.

Shipping Rates and Delivery Times

• Standard Shipping: Estimated delivery within 8-10 business days.
• International Shipping: Estimated delivery time varies depending on the destination.

Free Shipping

We offer free standard shipping on all orders.

International Shipping

• Availability: We currently ship internationally to select countries. Please note that international orders may be subject to additional fees, duties, and taxes imposed by the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.
• Delivery Time: International shipping times vary and can take 7-21 business days, depending on the destination.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number to follow the progress of your shipment. Please allow up to 48 hours for tracking information to become available.

Lost, Stolen, or Damaged Packages

Ellements is not responsible for lost or stolen packages marked as delivered by the carrier. If your package is lost, stolen, or arrives damaged, please contact us immediately at info@theellements.com with your order number, and we will assist you in filing a claim with the carrier.

Incorrect Shipping Addresses

Please ensure that your shipping address is correct at checkout. Ellements is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize your address is incorrect after placing an order, please contact us immediately; we will do our best to update your shipping information before it is processed.